Privacy Policy

Section 1

What we collect

• account information such as name, email, password or auth credentials, role, and verification status
• session and device information such as session tokens, IP address, user agent, and login timestamps
• creator profile information such as creator name, personality fields, and linked creator assets
• uploaded assets including photos, videos, voice references, datasets, generated outputs, metadata, and transcripts where available
• prompt and workflow data including prompt text, structured specs, workflow IDs, model configuration, and retry context
• job, audit, and support records including status history, provider IDs, error logs, and wallet activity

Section 2

How we use information

• create and manage accounts and sessions
• store creator assets and generated outputs
• process prompts, generation requests, training requests, and edit workflows
• send content to infrastructure and model providers needed to fulfill your requested workflow
• track job state and return results
• troubleshoot failures, maintain audit records, enforce our Terms, and comply with legal obligations

Section 3

How information is shared

MonetLab uses third-party infrastructure and processing providers to operate the Service. Based on the current product setup, these may include Cloudflare, Better Auth, Modal, ComfyUI-based infrastructure, WaveSpeed, OpenRouter, and Lingsuan where configured.

These providers may receive prompts, input assets, workflow metadata, generated outputs, and related operational data as needed to process the specific request you make through the Service.

Section 4

AI and training-specific handling

Uploaded creator assets may be stored and linked to creator profiles. Training bundles, configuration files, logs, and resulting LoRA artifacts may be stored for workflow execution, review, activation, and audit.

MonetLab does not state that customer content is used to train MonetraAI, Inc.'s own general-purpose foundation models.

Section 5

Cookies, sessions, and retention

MonetLab uses sessions, cookies, and similar mechanisms to keep you signed in, secure accounts, maintain application state, and support operational logging.

We retain information for as long as reasonably necessary to provide the Service, maintain creator workflows, preserve logs and audit records, investigate incidents, satisfy legal obligations, and resolve disputes.

• session and security logs may be retained for up to 12 months
• support records may be retained for up to 12 months
• failed-job debugging information may be retained for up to 90 days
• user-deleted assets and outputs may be removed from the primary system within 30 days, with backup copies persisting for a limited period

Section 6

Children's privacy and rights

The Service is not for minors, and MonetLab does not permit use involving anyone under 18.

Depending on your location and role, you may have rights to request access, correction, deletion, or export of certain personal information. Some requests may need to be routed through the responsible agency, studio, or account owner controlling the creator workflow.